COVID-19 has impacted everyone in the world and every aspect of our daily lives – our social interactions, family life, our communities, and of course, how we all work.
At MiHCM, we are working to do our part by ensuring the safety of our employees while extending our service to valued customers and partners across South Asia and South East Asia (Read MiHCM’s Protective Measures Against the New Coronavirus).
We have shifted all our employees to working online, striving to protect the health and well-being of the communities in which we operate while continuing our business consistently.
This is how we enabled our entire regional workforce to shift to an online working model during this outbreak.
1. The Shift!
On 13th March, MiHCM management decided to switch the entire workforce, including teams in Sri Lanka and Malaysia to work from home with immediate effect.
All our Sri Lankan employees in regional bases were brought back to Sri Lanka on time. And from Monday 16th March, the entire company switched to working from home.
How did we manage to shift our operation to an absolute online mode overnight?
Back in 2017, we communicated to all our employees that MiHCM would become a complete digital company by 2020 by digitising all internal systems used by each team.
Thus, we switched all on-premise operational systems to the cloud and aggressively adopted cloud technology.
We as a company, to the outside world advocate for Digital Transformation and were one of the first in the world to release a true cloud Digital HR solution (www.mihcm.com) back in 2017.
MiHCM’s aspiration in this age is to become an advocate to our global clientele on becoming a digital workplace and share our vision towards a FUTURE OF WORK. This aspiration keeps demanding us to make sure we champion what we advocate.
2. Our approach towards #WFH: Working from Home
Day-to-Day Communication & Collaboration
We at MiHCM use a range of tools and platforms for communication, collaboration, HR, project management, support services, partner management, Finance, Sales and Marketing.
The essential tools we use across our company are our very own MiHCM digital HR platform to manage our HR needs and Microsoft Teams for effective communication and collaboration.
Every department at MiHCM heavily uses Microsoft Teams to create channels for internal collaboration, organise meetings with clients and partners, knowledge sharing/brainstorming sessions, and even deliver product demonstrations to prospective clients in the region.
We also use Microsoft Outlook to communicate with our clients and partners.
Furthermore, all our colleagues at MiHCM use MiHCM HR on Microsoft Teams to check in/out, apply for leave, check leave balance, submit timesheets on work they accomplished, view pay slips and reach out to our HR for various HR service requests.
Besides Microsoft Teams, we use SharePoint to store, share and preview digital documents/content of MiHCM, letting our teams access content from anywhere anytime.
3. Project Management
While we work from home, we promise to make sure we keep the commitment given to our clients.
Our clientele spans across South Asia and South East Asia; we use many platforms to ensure consistent project management to deliver every project milestone on time.
Our Project Managers and their teams use Microsoft Projects to monitor the progress of project timelines and milestones. The projects team also uses the Asana work management tool to continuously collaborate with our product engineering front and share/follow up milestones associated with product engineering.
These tools have empowered our project teams to coordinate project requirements with internal teams and complete implementation on time.
4. MiHCM Helpdesk
MiHCM receives our clients’ feedback, complaints and support tickets to the MiHCM Helpdesk.
Our team uses the Freshdesk platform to draw these support tickets from the MiHCM helpdesk, resolving each complaint and communicating the solution on time.
Freshdesk has enabled our support team to respond to clients and solve their issues on the dot, complying well with the MiHCM SLAs.
5. Managing Finance & Business Operations
Our finance and business operations team is geared to work remotely as they use many cloud applications including the cloud-based ERP (Bileeta Entution Cloud ERP), invoicing system (MiHCM Billing Platform) and even a few online platforms to manage local statutory payments.
Their tasks including the dispatch of digital invoices to clients, receiving online payments from clients and the process of statutory payments are completely managed through these online systems, setting the pace for uninterrupted remote work.
6. MiHCM Partner Program
Our team brings together an ecosystem of global partners. To do this, they use Microsoft Teams every day – to connect with partners and provide them support to sell MiHCM successfully in their respective markets.
Additionally, this team uses a homegrown online partner portal to host legal and marketing collateral for partners.
This portal is also used to create and manage sales funnels of every partner, enabling our team to monitor the sales performance continuously of each partner.
7. MiHCM Sales and Marketing
MiHCM Marketing works with a focus to furnish product information and HR industry insights and trends to a global clientele.
Therefore, the product website and other marketing literature have been localised to our markets.
These localised web pages are designed on WordPress, providing us with the flexibility to reach the backend of sites, refresh content, and alter and improve SEO tactics while working from home.
Our Sales team benefits from Hubspot; our Cloud CRM tool helps to create and manage their sales funnel and draw sales projections for the future.
We are steadfast in our mission to improve the collaboration and engagement of our workforce. We have successfully embraced the new model of work during this chaotic period.
We are proud of how we are adapting our mindset and utilising the above tools and platforms which allow us to connect the dots by bringing together clients, an ecosystem of partners, and our workforce equipped to serve them.
If you wish to learn more about how your organisation can learn to adopt cloud technology to enable remote working/working from home write to us – reachus-wfh@mihcm.com.
